Shipping policy

Delivery Policy

Hocus Pocus Vitamins

Last updated: 31.07.2025

We aim to make receiving your Hocus Pocus goodies as magical and hassle-free as possible! Below you’ll find all the details about our delivery options, timeframes, and what to do if something goes wrong.

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1. Delivery Locations

We currently deliver across the United Kingdom, including England, Scotland, Wales and Northern Ireland. We can also ship internationally.

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2. Processing Time

• All orders are processed within 3 working days (Monday to Friday, excluding public holidays).

• You’ll receive an email notification once your order has been dispatched.

Please allow for potential delays during busy periods such as restocks, sales, or holiday seasons — but we always do our best to get your order out quickly!

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3. Delivery Options & Times

We use Royal Mail and other reliable couriers to deliver your order safely.

UK Standard Delivery

• £2.75

• Estimated delivery: 2–4 working days from dispatch

International standard delivery 

• £8.00

• Estimated delivery: 5-10 working days from dispatch

Note: Delivery times are estimates and may vary slightly depending on location and courier performance.

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4. Delivery Issues

If your order hasn’t arrived within the expected timeframe:

1. Please first check the tracking link in your dispatch email (if provided).

2. Check with neighbours or safe places around your property.

3. If it’s still missing after 7 working days, email us at info@hocuspocusvitamins.com and we’ll investigate right away.

We cannot be held responsible for delivery delays caused by the courier, but we will always do our best to resolve any issues.

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5. Wrong or Incomplete Address

Please ensure your shipping address is correct before completing your order. We are not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address.

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6. Damaged or Missing Items

If your parcel arrives damaged or items are missing, please email us within 48 hours of delivery with your order number and photos of the packaging/products. We’ll sort it as quickly as possible.

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7. Questions?

If you have any questions or special requests, feel free to contact us anytime at:

📧 info@hocuspocusvitamins.com